FAQ's
All the answer at your fingertips
FAQ's
Frequently Asked Questions
1. General Informationt
FitGeeks offers a variety of services including personalized meal plans, cold press juice cleanses, and meal prep solutions. We also provide support for athletes with bespoke nutrition plans and partner with gyms to promote healthy eating.
To get started, visit our website and explore our meal plans, juice cleanses, and other services. You can sign up for a personalized meal plan or build your own, and start a juice cleanse by selecting your preferred options.
You can build your own meal plan by selecting items from our extensive menu on our website. Use our TDEE calculator to determine the right macronutrient and calorie breakdown for your goals.
For building your own meals plan, head over to our ‘Meal Planning’ section.
Our juice cleanses are designed to detoxify your body and kick-start your health journey. Choose from 3, 5, or 7-day courses, and you can also customize your cleanse by selecting from our range of cold-pressed juices.
For more information head over to our Juice Cleansing section.
Inform us of any allergies or health concerns when filling out your meal planning questionnaire. We will ensure your meal plan or juice cleanse is tailored to avoid allergens and meet your health needs.
You can contact us via email at support@fitgeeks.co, through our website contact form, or by phone. Our team is here to assist with any questions or concerns you may have.
FitGeeks does not offer refunds. Instead, any issues are converted into store credit, which can be transferred to another FitGeeks user account. For cancellations or changes, please contact our support team.
Log in to your account on our website to manage your meal plans, juice cleanses, and other services. You can view your current plans, make adjustments, and renew services as needed.
We deliver locally for free.
For Order Now, Meal Planning and Juice Cleansing courses, our delivery area is to the destinations below;
Rawai
Chalong
Kata
Karon
We deliver locally for free.
For everywhere else, we require 24 hours notice before your initial delivery.
Charges apply as follows;
Patong (Middle of Phuket) – 150thb
Cherngtalay (North area) – 200thb
2. Billing
Updating your card on file with us is easy.
Head over to your FitGeeks account and update your card information by selecting the ‘Payment Methods’ option
https://www.fitgeeks.co/my-account/payment-methods/
FitGeeks Ltd partner with Stripe for Card payments.
Once a successful transaction has been made, your card will be charged, safely and immediately.
FitGeeks uses Stripe, a secure and reliable payment processor, to handle all online transactions. Stripe ensures your payment information is protected with advanced encryption and security measures. When you make a purchase on our website, Stripe processes your payment information to facilitate a smooth and secure transaction. We do not store your payment details; they are securely handled by Stripe to provide you with a safe and seamless payment experience.
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